All the products are packed in tightly sealed and solid carton without any indication of the content.
A shipment tracking number will be given to you as soon as the carrier pick up the parcel.
You must check the condition of the parcel on its arrival before accepting it. If the parcel appears damaged or deteriorated sufficiently for the products it contains can be damaged, you must report it to the attendant and refuse the parcel. It is only on this condition that we can handle the incident in the best way.
In case you unreservedly accept a parcel that would have been damaged during transport, we can not under any circumstances be liable for its replacement or any compensation. This check on arrival is very important, even if the probability of this type of damage is extremely low.
Any order placed Monday to Thursday before 16:00 will be shipped no later than within 48 hours. Orders from Thursday 16h to Sunday or a non-business day (holiday and periods of closures for vacations) will be shipped no later than within 48 hours from the first business day following the order and within the limit of stocks available.
If product ordered is not available in stock, we indicate the time required for shipping your order. If this period exceeds 15 days, you are entitled to cancel the order and request a refund.
Delivery times are 2 working days for information only and does not constitute a commitment or a guarantee